Check compatibility: What devices and operating systems are compatible with the Hilo App?

warning  If you are trying to pair your NEW replacement bracelet, then please follow the next steps:  

  1. Open the Hilo App, select the "Measure" screen and click on the bracelet to "Unpair" the old bracelet.

  2. Only if step 1 was completed successfully; navigate to the Bluetooth settings of your phone and delete the old bracelet from the Bluetooth settings.

  3. After having completed these steps, proceed to pair the new bracelet. If you are unable to pair your new bracelet after following the two previous steps, restart your phone and try pairing the new bracelet again.

warning  If you haven't followed the steps above, you will receive a pop-up message. 

Please click on "I want to pair a new Hilo Band" to complete the process.”



1

Place your Hilo Band on the charger

 

Plug in the charger to a power supply and place your Hilo Band on the charger. You should hear a small “click” as the Bracelet is magnetically locked on the charger. If you feel a force repulsing the bracelet, try rotating it by 180°. 

You should see a red light glowing at the bottom of the charger.



2

Bluetooth permissions

 

The mobile app will ask you to enable cellular data or WiFi and allow access to Bluetooth.

In case you are using an Android device, you will be required to grant location access as well. This is an Android system requirement to enable a successful Bluetooth connection, Aktiia does not store or use your location information. 

To learn more about this, please refer to our Privacy Policy.

 


3

Start pairing

 

Press the “START PAIRING” button in the Hilo App, keeping the bracelet on the charger and your mobile phone close by. You should be set up in few seconds.

If you are trying to pair a replacement bracelet, you first need to unpair it from the “Measure” screen in the Hilo App. If you did not, you will get the below screen. Please make sure you click on “I want to pair a new Hilo Band”.


      4 

Pairing Troubleshooting:


Do not attempt to connect your Hilo devices from the BLE settings on your phone, otherwise the pairing will fail. Instead, please use the App to guide you through the pairing process.