Popular Questions

• Can I leave the Aktiia bracelet on when I swim, bathe or shower?
• Gaps in my data: What does the message "there is no reliable measurement data for this period" mean?
• What are the main tips for a successful initialization?
• How does Aktiia estimate my blood pressure?
• I cannot pair my bracelet to my phone; what can I do?

Product

• What’s included in the box?
• How does Aktiia estimate my blood pressure?
• How often does the Aktiia bracelet take a BP reading?
• Does Aktiia BP Monitor measure my blood pressure when I'm running, walking, exercising?
• What does the message "there is no reliable measurement data for this period" mean?

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Pairing and Connection

• What smartphones and/or operating systems does Aktiia work with?
• How does the Aktiia bracelet and cuff connect to the Aktiia mobile App?
• Do I need my phone close by with a Bluetooth connection ON to have blood pressure measurements?
• I cannot pair my cuff to my phone; what can I do?
• I cannot pair my bracelet to my phone; what can I do?

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Initialization

• Why is it necessary to use the initialization cuff?
• How often do I need to use the Aktiia Initialization cuff?
• Which arm does the initialization cuff need to be worn on?
• Does it matter if I initialize the Aktiia bracelet on one wrist and then move it to the other wrist?
• What are the main tips for a successful initialization?

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Accuracy

• How accurate is Aktiia?
• How has Aktiia's accuracy been validated?
• Why do I have a disclaimer saying that my data might not be accurate?
• Why do some blood pressure readings by the Aktiia app not match those of a regular cuff?
• How accurate is Aktiia in different body positions?

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Data Protection

• How secure is my personal data?
• How can I download all my data?
• Where are my data stored?

Battery

• My charger would not light up; what should I do?
• How many days does the battery last on a single charge?
• How do I know that my bracelet is fully charged?
• How long do I need to charge the Aktiia bracelet for?

Aktiia Account

• I did not receive a confirmation email to activate my account, what should I do?
• Why can't I log into my Aktiia account?
• Why did I not receive an email to reset my password after this message “We sent you an email to reset your password, please check your inbox and click on the link to reset it"?
• I did not receive the activation email to activate my Aktiia App account; what should I do?
• My activation link has expired; what should I do?

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Order, Shipping and Returns

• Will I be charged any additional delivery fees?
• How do I modify my billing or shipping address?
• What countries do you ship to?
• How long is the warranty period?
• How do I cancel my order if I change my mind?

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Billing

• How do I update my payment/credit card information?