Aktiia Support Aktiia FAQ

Troubleshooting

I did not receive a verification email to confirm my email; what should I do? I get a connection error on my app. I cannot connect my Aktiia bracelet; What can I do? My verification link has expired; what should I do? During pairing, I got the message that my bracelet is already paired to another account; what should I do? The bracelet strap is too small / too large. Can I buy a strap in a different size? The initialization cuff is too small/large; can I buy it in a different size? The cuff does not inflate. What can I do? Why did my initialization complete with a warning that “a slight change in parameters was noticed”? Why did my initialization not complete with the message that “a meaningful change in parameters was noticed”? Why did my initialization not complete with the message that “my blood pressure is varying too much”?