How do I request a return for refund of my Hilo?

You may request a return for refund within 14 days from the date of delivery:

How do I start a return?

1. Go to the user icon on the top right of the Hilo website Hilo | Easy 24/7 blood pressure monitoring  and enter your e-mail 

   OR 
   go directly to returns.hilo.com  

2. Enter your Order Number and e-mail address and press → Find Order

   • Select the items you wish to return.

   • for all return reasons you must upload a photo of the item.

   • Receive your return label to ship back the device

     

For further details, please refer to our Terms & Conditions - Chapter 9. Right to withdrawals.

⚠️ Important Information

• We will refund the device and your initial payment, including the membership fee.

• However, we are not able to cancel your subscription on your behalf.

• If you have entered your payment details via the App Store, you must cancel the subscription directly in the App Store.

• If not cancelled, the subscription will automatically renew at the next billing cycle (after 1 year) and you will be charged again.