First of all, please ensure that your phone is compatible with the Aktiia App:
What devices and/or operating systems does Aktiia work with?
Please also make sure you have downloaded and installed the latest version of the Aktiia App. How do I upgrade my Aktiia App to the new release?
If the LED when the bracelet is on the charger is red but blinking fast, you can do the following:
Remove the Bracelet from the charger. Is the bracelet still blinking fast red off the charger?
Wait 3 seconds then place the bracelet back on the charger, making sure the red light at the bottom of the charger is not blinking anymore but glowing. This operation might require several attempts.
- If still blinking fast, press down the pod against the charger with your thumb.
- If still blinking fast, try connecting the charging station directly to the power socket.
- If still blinking fast, take off the bracelet from the charger and try again a couple of hours later.
If the issue persists, please let us know at firstname.lastname@example.org
mentioning the detailed outcome of the troubleshooting above.